HUMAN RESOURCES MANAGEMENT IN HOSPITALITY

TOİ153

Course Code: TOİ153
Semester: -
Theory+Practice: 3 + 0
ECTS: 4

Course Type

Elective Course

Course Level

Associate Degree

Year of Study

Semester

ECTS

Name of Lecturer(s)

Learning Outcomes

At the end of this course, the students;

Explains the fundamental functions (job analysis, planning, recruitment, training, evaluation), strategic role, and impact on organizational culture of human resources management in hospitality enterprises.
Plans job analysis, job design, recruitment, and selection processes in line with the needs of hotel departments to acquire the right talent for the organization.
Analyzes performance appraisal, compensation, and reward systems to increase employee motivation and reduce turnover rates in multicultural tourism environments.
Manages employer-employee relations, disciplinary processes, and workplace conflicts within the framework of national/international labor law, occupational health/safety regulations, and professional ethical principles.
Follows current trends in the sector, such as Human Resources Information Systems (HRIS), digitalization, diversity management, and sustainable HR practices, and integrates them into professional development.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

This course addresses workforce planning, talent management, performance evaluation, and organizational behavior models in the labor-intensive tourism sector through an analytical approach. Recruitment processes, multicultural workforce management, and motivation theories are examined. Aligned with the course learning outcomes, students gain the competency to conduct human resources processes in compliance with labor laws and national regulations within the framework of professional ethical principles, and to comprehend leadership dynamics that support teamwork.

Course Contents

WEEK	TOPICS
1^st Week	Introduction to HRM in Hospitality and Organizational Culture
2^nd Week	Human Resources Planning and Strategic HRM in Hotels
3^rd Week	Job Analysis, Job Descriptions, Job Specifications, and Job Design
4^th Week	Recruitment and Talent Attraction Strategies
5^th Week	Employee Selection Process, Interviewing Techniques, and Orientation
6^th Week	Training, Development, and Career Management in Hospitality
7^th Week	Performance Appraisal Systems and Feedback Management
8^th Week	Midterm Exam
9^th Week	Compensation Management, Fringe Benefits, and Reward Strategies
10^th Week	Employee Motivation, Staff Turnover, and Retention
11^th Week	Multicultural Team Dynamics and Diversity Management
12^th Week	Labor Law, Employee Relations, and Disciplinary Processes in Tourism
13^th Week	Occupational Health, Safety, and Employee Wellbeing
14^th Week	HR Information Systems (HRIS), Digital HR Practices, and Future Trends

Recommended or Required Reading

Kitaplar:
Türkçe:
1. Pelit, E. (Ed.). (2023). Turizm İşletmelerinde İnsan Kaynakları Yönetimi. Detay Yayıncılık.
2. Kuşluvan, S. (2022). Turizm İşletmelerinde İnsan Kaynakları Yönetimi: İlkeler ve Uygulamalar. Paradigma Akademi.
3. Sabuncuoğlu, Z. (2021). İnsan Kaynakları Yönetimi (10. Baskı). Beta Basım Yayım.
4. Kozak, M. A., & Uca, S. (2022). Konaklama işletmelerinde insan kaynakları yönetimi (7. Baskı). Detay Yayıncılık.
Yüksel, Ö. (2023). İnsan kaynakları yönetimi (14. Baskı). Siyasal Kitabevi.

English:
1. Nickson, D. (2022). Human Resource Management for the Hospitality and Tourism Industries (3rd ed.). Routledge.
2. Hayes, D. K., & Ninemeier, J. D. (2022). Human Resources Management in the Hospitality Industry (3rd ed.). Wiley.
3. Boella, M. J., & Goss-Turner, S. (2020). Human Resource Management in the Hospitality Industry: A Guide to Best Practice (10th ed.). Routledge.

Makaleler (Articles):
Türkçe:
1. BOZKURT, İ., & ÜNLÜÖNEN, K. (2026). A Study on Factors Affecting Actual Employee Turnover in Hotel Businesses. JOURNAL OF BUSINESS RESEARCH-TURK, 18(2), 1362-1381.
2. BOZKURT, İ., & ÜNLÜÖNEN, K. (2026). Otel işletmelerinde İşgörenlerin Hukuki Hak İhlallerinin İşten Ayrılma Davranışına Etkisi (The Impact of Legal Rights Violations on Employee Turnover in Hotel Businesses). Journal of Tourism & Gastronomy Studies, 14(1), 98-127.
3. Yıldız, S., & Yıldız, E. (2023). Turizm sektöründe yeşil insan kaynakları yönetimi uygulamalarının çalışanların çevresel performansına etkisi. Turizm Akademik Dergisi, 10(1), 45-62.
Demir, M. (2022). Pandemi sürecinde konaklama işletmelerinde insan kaynakları yönetimi stratejileri üzerine bir araştırma. Seyahat ve Otel İşletmeciliği Dergisi, 19(2), 250-268.

English:
1. Baum, T., & Hai, N. T. T. (2020). Hospitality, tourism, human rights and the impact of COVID-19. International Journal of Contemporary Hospitality Management, 32(7), 2397-2407. https://doi.org/10.1108/IJCHM-03-2020-0242
2. Goh, E., & Okumus, F. (2020). Avoiding the hospitality workforce bubble: Strategies to attract and retain generation Z hospitality employees. Tourism Management Perspectives, 33, 100603.

Online Kaynaklar (Online Resources):
World Travel & Tourism Council (WTTC). (2024). Economic Impact Reports and Human Capital Studies. https://wttc.org
UN Tourism (UNWTO). (2024). Tourism and Jobs: Employer Guidelines. https://www.unwto.org
Cornell University Center for Hospitality Research. (2024). HR Reports & Tools. https://sha.cornell.edu/centers-institutes/chr/

Planned Learning Activities and Teaching Methods

Lecture
Discussion
Questions/Answers

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	30
Assignment	4	20
Total(%)		50
Contribution of In-term Studies to Overall Grade(%)		50
Contribution of Final Examination to Overall Grade(%)		50
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work	14	3	42
Preparation for Final exam	1	9	9
Course hours	14	3	42
Preparation for Midterm exam	1	9	9
Laboratory (including preparation)
Final exam	1	1	1
Homework	1	16	16
Total Work Load			120
Total Work Load / 30 (h)			4
ECTS Credit of the Course			4

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1	X	X
K2		X	X
K3					X
K4				X
K5				X	X
K6				X
K7			X
K8		X	X
K9					X
K10	X				X
K11			X
K12	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1	X	X
K2		X	X
K3					X
K4				X
K5				X	X
K6				X
K7			X
K8		X	X
K9					X
K10	X				X
K11			X
K12	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1	X	X
K2		X	X
K3					X
K4				X
K5				X	X
K6				X
K7			X
K8		X	X
K9					X
K10	X				X
K11			X
K12	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1	X	X
K2		X	X
K3					X
K4				X
K5				X	X
K6				X
K7			X
K8		X	X
K9					X
K10	X				X
K11			X
K12	X	X	X	X	X