ROOMS DIVISION MANAGEMENT

TOİ107

Course Code: TOİ107
Semester: First Term (Fall)
Theory+Practice: 3 + 0
ECTS: 4

Course Type

Compulsory Course

Course Level

Associate Degree

Year of Study

Semester

First Term (Fall)

ECTS

Name of Lecturer(s)

Assistant Professor Şükran Öktem

Learning Outcomes

At the end of this course, the students;

Knows the organizational structure of accommodation establishments and the duties and responsibilities of their sub-units.
Students learn the relationships between departments in hospitality businesses.
Possesses knowledge of cleaning methods, materials, and equipment.
Learns information flow, coordination, and operational reports used in hospitality businesses.
Learn the laundry service and executes.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

The aim of this course is to provide students with theoric knowledge and practices of the industriy, which they will use while working. It is aimed to provide the students which the topics Housekeeping Management (HM), located within the theoretical issues and understand the knowledge and skills to solve problems faced in the future.

Course Contents

WEEK	TOPICS
1^st Week	Introduction to Housekeeping Management and Basic Principles
2^nd Week	Organizational Structure of Housekeeping Department and Duties of Personnel
3^rd Week	Cleaning Methods, Materials and Equipment Used
4^th Week	Hygiene, Security and Work Safety in Housekeeping
5^th Week	Functioning of Management Functions in Housekeeping
6^th Week	Information Flow, Coordination and Reports Used in Housekeeping
7^th Week	Electric Cleaning Tools and Their Use
8^th Week	Midterm Exam
9^th Week	Cleaning of Guest Rooms (Hotel Practices)
10^th Week	Bathroom Cleaning and Bed Making
11^th Week	Cleaning of General Areas (Hotel Practices)
12^th Week	Periodic Cleaning
13^th Week	Laundry Services
14^th Week	Laundry Services

Recommended or Required Reading

1. AKOĞLAN, Meral (2008), Otel İşletmelerinde Kat Hizmetleri Yönetimi, Ankara, Detay Yayıncılık.
2. SEĞMEN, Oya; ERDEM Barış; GÜL, Melike (2008), Konaklama İşletmelerinde Çağdaş Kat Hizmetleri Yönetimi, Ankara, Detay Yayıncılık.
3. İnal, Serap; Mumcular, Nilüfer, (1995), Kat Hizmetleri, Ankara, Turizm Bakanlığı
4. SEZGİN, Mesut; (2000), Konaklama İşletmelerinde Kat Hizmetleri Yönetimi, Ankara, Gazi Kitapevi.

Planned Learning Activities and Teaching Methods

Lecture
Presentation
Questions/Answers
Practice

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	30
Practice	1	20
Total(%)		50
Contribution of In-term Studies to Overall Grade(%)		50
Contribution of Final Examination to Overall Grade(%)		50
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work	14	3	42
Preparation for Final exam	1	19	19
Course hours	14	3	42
Preparation for Midterm exam	1	15	15
Laboratory (including preparation)
Final exam	1	1	1
Homework
Total Work Load			120
Total Work Load / 30 (h)			4
ECTS Credit of the Course			4

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1				X
K2				X
K3		X		X
K4			X		X
K5	X			X
K6	X			X
K7	X	X		X
K8	X	X		X
K9		X	X		X
K10	X	X	X	X	X
K11	X	X		X
K12				X

	LO1	LO2	LO3	LO4	LO5
K1				X
K2				X
K3		X		X
K4			X		X
K5	X			X
K6	X			X
K7	X	X		X
K8	X	X		X
K9		X	X		X
K10	X	X	X	X	X
K11	X	X		X
K12				X

	LO1	LO2	LO3	LO4	LO5
K1				X
K2				X
K3		X		X
K4			X		X
K5	X			X
K6	X			X
K7	X	X		X
K8	X	X		X
K9		X	X		X
K10	X	X	X	X	X
K11	X	X		X
K12				X

	LO1	LO2	LO3	LO4	LO5
K1				X
K2				X
K3		X		X
K4			X		X
K5	X			X
K6	X			X
K7	X	X		X
K8	X	X		X
K9		X	X		X
K10	X	X	X	X	X
K11	X	X		X
K12				X