HOTEL OPERATIONS MANAGEMENT

TOİ103

Course Code: TOİ103
Semester: First Term (Fall)
Theory+Practice: 3 + 0
ECTS: 3

Course Type

Compulsory Course

Course Level

Associate Degree

Year of Study

Semester

First Term (Fall)

ECTS

Name of Lecturer(s)

Instructor Halil Eroğlu

Learning Outcomes

At the end of this course, the students;

Explains the organizational structure, establishment purposes, and management functions of hotel enterprises according to national and international classification systems.
Analyzes the functioning, operational processes, and interdepartmental coordination of core departments (front office, housekeeping, F&B, technical, etc.) in accommodation facilities.
Demonstrates effective communication, harmonious teamwork, and stress management skills in multicultural teams by applying human resources management principles in hotel enterprises.
Develops creative strategies to enhance service quality and improve the guest experience, managing processes within the framework of ethical principles and professional standards.
Evaluates current technological trends, revenue management strategies, and sustainable/green hotel concepts in hotel management within the context of sectoral transformation.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

This course investigates the digital management of operational processes and the sectoral integration of information systems in lodging establishments. The practical application of global hotel automation software, encompassing front office, housekeeping, and back-office modules, is executed. Through the course learning outcomes, students acquire the proficiency to masterfully utilize information technologies, automation software, and domain-specific hardware that facilitate the service flow.

Course Contents

WEEK	TOPICS
1^st Week	Introduction to Hotel Management, Definition, and Historical Development
2^nd Week	Classification of Hotel Enterprises and Legal Framework
3^rd Week	Hotel Organizational Structure, Divisions, and Management Functions
4^th Week	Rooms Division Management: Front Office Operations
5^th Week	Rooms Division Management: Housekeeping Operations
6^th Week	Food and Beverage (F&B) Department Management
7^th Week	Midterm Exam
8^th Week	Support Departments: Engineering, Security, and Purchasing
9^th Week	Human Resources Management and Multicultural Teamwork
10^th Week	Marketing and Sales Strategies in Hotel Enterprises
11^th Week	Financial Management and Revenue Management in Hotels
12^th Week	Service Quality, Guest Experience, and Complaint Management
13^th Week	Crisis Management and Risk Planning in Hotel Management
14^th Week	Sectoral Trends: Smart Hotels, AI, and Green Hospitality

Recommended or Required Reading

1. Batman, O. (2022). Otel işletmeciliğine giriş: Kavramlar, ilkeler ve uygulamalar (5. Baskı). Değişim Yayınları.
2. Kozak, M. A. (2021). Otel işletmeciliği: Yönetim ve organizasyon. Detay Yayıncılık.
3. Yılmaz, Y., & Çimen, H. (2023). Otel işletmelerinde dijital dönüşüm ve akıllı otel uygulamaları. Turizm ve Otel İşletmeciliği Dergisi, 12(1), 45-62.
4. Bardi, J. A. (2021). Hotel front office management (6th ed.). Wiley.
5. Hayes, D. K., Ninemeier, J. D., & Miller, A. A. (2022). Foundations of lodging management (3rd ed.). Pearson.
6. Legrand, W., Sloan, P., & Chen, J. S. (2023). Sustainability in the hospitality industry: Principles of sustainable operations (4th ed.). Routledge.

Planned Learning Activities and Teaching Methods

Lecture
Questions/Answers
Discussion
Problem Solving

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	30
Assignment	1	20
Total(%)		50
Contribution of In-term Studies to Overall Grade(%)		50
Contribution of Final Examination to Overall Grade(%)		50
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work	14	1	14
Preparation for Final exam	1	17	17
Course hours	14	3	42
Preparation for Midterm exam	1	15	15
Laboratory (including preparation)
Final exam	1	1	1
Homework
Total Work Load			90
Total Work Load / 30 (h)			3
ECTS Credit of the Course			3

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1	X
K2		X
K3		X			X
K4		X		X
K5	X			X
K6			X
K7				X
K8			X
K9					X
K10					X
K11	X			X
K12		X			X