| Course Type | Elective Course |
|---|
| Course Level | Bachelor's Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 4 |
|---|
| Name of Lecturer(s) |
|
| Learning Outcomes |
At the end of this course, the students;
- Learn the historical development of quality and total quality
- Explain total quality management and its elements
- Explain the concepts of Accreditation-calibration and know the Turkish Accreditation Agency (TÜRKAK)
- Know the Excellence Model, the EFQM Excellence Model, the establishment purpose of the Turkish Quality Association and the Quality awards in Turkey
- Know the total quality management application steps and distinguish the standard definition, types and standardization concepts.
- Explain the quality control circles
- Use the techniques used in quality control circles in problem solving
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | no |
|---|
| Course Description | To introduce the principles of business and social excellence, to provide students with the knowledge and skills to use the model and quality management methodology in all areas of the private and public sectors. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
Quality, general terms and fundamental values, and TQM paradigms |
|
2nd Week |
The historical development of total management and quality management |
|
3rd Week |
Quality control, quality assurance, and total quality management |
|
4th Week |
Satisfaction, retention, and loyalty |
|
5th Week |
Ramadan Holiday |
|
6th Week |
ISO 9000 quality management system/Key factors affecting quality (Strategy, mission, vision, values, customer focus and benchmarking) |
|
7th Week |
Key factors affecting quality (Process management, continuous improvement (KAIZEN), burnout |
|
8th Week |
Mid-term exam |
|
9th Week |
Accreditation, calibration and the EFQM Model |
|
10th Week |
Turkish Accreditation Agency (TÜRKAK), national and international quality awards |
|
11th Week |
Labour and Solidarity Day |
|
12th Week |
Faculty of Health Sciences Accreditation and Applications in Turkey |
|
13th Week |
Statistical quality control methods |
|
14th Week |
Total quality management implementation process: Planning process, quality planning technique |
|
15th Week |
Eid al-Adha Holiday |
|
16th Week |
Article Presentations and Discussion |
|
| Recommended or Required Reading | 1. Juran, J.M. ve Godfrey, A.B. (1991) Juran?s Quality Handbook, Mc-Graw Hill.
2. Kaya, S. (editör) (2013) Sağlık Kurumlarında Kalite Yönetimi. Anadolu Üniversitesi Yayınları Ders notları
3. Dersin öğretim üyesi Prof. Dr. Mehtap Akçil Ok tarafından oys2.baskent.edu.tr (moodle) öğrenme ve yönetim sisteminden verilen güncel ders notları ve diğer elektronik kitap vb. yardımcı kaynaklar.
|
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Discussion
- Practice
- Questions/Answers
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
30 |
| Assignment |
1 |
15 |
| Presentation of Article |
1 |
15 |
| Total(%) |
|
60 |
| Contribution of In-term Studies to Overall Grade(%) |
|
60 |
| Contribution of Final Examination to Overall Grade(%) |
|
40 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
1 |
1 |
1 |
| Preparation for Quiz |
|
|
|
| Individual or group work |
|
|
|
| Preparation for Final exam |
14 |
2 |
28 |
| Course hours |
14 |
3 |
42 |
| Preparation for Midterm exam |
6 |
4 |
24 |
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
1 |
1 |
| Homework |
2 |
5 |
10 |
| Total Work Load | 106 |
| Total Work Load / 30 (h) | 3.53 |
| ECTS Credit of the Course | 4 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
