| Course Type | Elective Course |
|---|
| Course Level | Associate Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 5 |
|---|
| Name of Lecturer(s) |
- |
| Learning Outcomes |
At the end of this course, the students;
- In general, front office organization, duties, responsibilities, and that to have theoretical knowledge about processes.
- In theory, learned to do application level front office operations is reached.
- Qualifications required of a front office element of success in vocational training is provided.
- Qualifications required of a front office element of success in life through learning is provided.
- Obtain general information about the hospitality industry in Turkey
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | None |
|---|
| Course Description | Students in Hospitality front office to acquire theoretical and practical knowledge related to organizational structure and operations, and use this information to provide in their professional lives |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
General Information About Hospitality Industry Front Office Department |
|
2nd Week |
Definitions |
|
3rd Week |
Reservation Procedures |
|
4th Week |
Reservation Procedures (Hotel Practices) |
|
5th Week |
Reservation Procedures (Hotel Practices) |
|
6th Week |
Check-In Procedures (Hotel Practices) |
|
7th Week |
Check-In Procedures (Hotel Practices) |
|
8th Week |
Mid-term |
|
9th Week |
Check-In Procedures (Hotel Practices) |
|
10th Week |
Check-Out Procedures (Hotel Practices) |
|
11th Week |
Check-Out Procedures (Hotel Practices) |
|
12th Week |
Check-out Procedures (Hotel Practices) |
|
13th Week |
Check-Out Procedures (Hotel Practices) |
|
14th Week |
Front Office Services and Internal Communication |
|
| Recommended or Required Reading | 1. Gökdeniz A., Dinç, Y. (2009) Önbüro Operasyonları ve Yönetimi, Detay Yayıncılık, Ankara, Türkiye.
3. Dereli, M., (1991). Otel İşletmeciliğinde Önbüro, TURBAN Turizm A.Ş. Ankara, Türkiye.
4. Braham B., (1993) Hotel Front Office, Stanley Thornes, UK.
|
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Questions/Answers
- Project
- Practice
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
40 |
| Attendance |
1 |
10 |
| Total(%) |
|
50 |
| Contribution of In-term Studies to Overall Grade(%) |
|
50 |
| Contribution of Final Examination to Overall Grade(%) |
|
50 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
|
|
|
| Preparation for Quiz |
|
|
|
| Individual or group work |
1 |
25 |
25 |
| Preparation for Final exam |
1 |
40 |
40 |
| Course hours |
15 |
3 |
45 |
| Preparation for Midterm exam |
|
|
|
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
1 |
1 |
| Homework |
2 |
1 |
2 |
| Workshop |
2 |
20 |
40 |
| Total Work Load | 153 |
| Total Work Load / 30 (h) | 5.1 |
| ECTS Credit of the Course | 5 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
