COMPUTER OPERATION SYSTEMS AT HOSPITALITY ORGANIZATIONS II
Course Code
TOT314
Semester
Sixth Term (Spring)
Theory+Practice
3 + 0
ECTS
5
Course Type
Compulsory Course
Course Level
Bachelor's Degree
Year of Study
3
Semester
Sixth Term (Spring)
ECTS
5
Name of Lecturer(s)
-
Learning Outcomes
At the end of this course, the students;
Make a new walk-in reservation by electra.
Make agency and company related reservations.
Make group reservations and do related actions.
Perform various front office procedures such as check-in and check-out.
Do cashiering transactions.
Control housekeeping duties.
Mode of Delivery
Face to face
Prerequisites
No
Recommended Optional Programme Components
Computer Operation Systems at Hotel Organizations I
Course Description
In this course, the concepts of information and communication technologies will be explained in general, the importance of computer operating systems in today's accommodation businesses, the areas where they are used, practical examples, and various accommodation business software will be conveyed to students. Front office, cost control, etc. software programs will be taught.
Course Contents
WEEK
TOPICS
1st Week
Introduction to Elektra hotel automation program and usage of general formats
2nd Week
Setup (Description of user, hotel features, room, department, currency, agency)
3rd Week
Front office operations (reservation operation)
4th Week
Front office operations (reservation operation)
5th Week
Front cash and end of day operations
6th Week
Front cash and end of day operations
7th Week
Housekeeping operations
8th Week
Midterm exam
9th Week
Guest relations operations
10th Week
Sales and marketing operations
11th Week
Back office operations
12th Week
Back office operations
13th Week
Hotel occupancy forecasts
14th Week
General report structures, reporting techniques and controls
Recommended or Required Reading
Onan, A. (2008). Otel Yönetiminde Opera Bilgisayar Programı.
Planned Learning Activities and Teaching Methods
Lecture
Practice
Assessment Methods and Criteria
Quantity
Percentage (%)
Mid-term
1
35
Quiz
1
10
Total(%)
45
Contribution of In-term Studies to Overall Grade(%)
45
Contribution of Final Examination to Overall Grade(%)
