Information Package
baskent.edu.tr

Program of Tourism and Hotel Management

TOT235

HOUSEKEEPING AND ROOMS MANAGEMENT

Course Code
TOT235
Semester
Third Term (Fall)
Theory+Practice
2 + 2
ECTS
5
Course TypeCompulsory Course
Course LevelBachelor's Degree
Year of Study2
SemesterThird Term (Fall)
ECTS5
Name of Lecturer(s) -
Learning Outcomes

At the end of this course, the students;

  1. Know the functions, importance, organizational structure, job definitions, duties and responsibilities of the housekeeping department in hotels.
  2. Explain the relations and communication ways of housekeeping department with other departments.
  3. Explain recruitment, in- service training, motivation tecniques of housekeeping's employees and explain the concepts of job programme and plan, productivity and performance standards.
  4. Explain the cleaning materials and their utilization areas used in housekeeping department.
  5. Know the techiques and rules of hygienic cleaning and decoration, personal and water hygiene that housekeeping department should obey.
  6. Know the process of budgeting and control.
  7. Explain the probable accidents and their precautions, the methods of providing security of hotel's and consumers' properties.
  8. Know the laundry services and management in housekeeping department.
Mode of DeliveryFace to face
PrerequisitesNo
Recommended Optional Programme ComponentsNone
Course DescriptionThe housekeeping management course aims to provide the necessary information to the personnel who will work at the manager, supervisor and employee levels. Within the scope of the course; the importance of the housekeeping department and its functional areas are discussed in detail.
Course Contents
WEEK TOPICS
1st Week Importance of housekeeping and its organizational structure
2nd Week Planning and organization of housekeeping department
3rd Week Human resource in housekeeping department
4th Week Human resource in housekeeping department
5th Week Communication in housekeeping department
6th Week Managing materials used in housekeeping department
7th Week Cleaning methods and used chemicals in housekeeping department
8th Week Midterm exam
9th Week Controlling in housekeeping department
10th Week Budgeting in housekeeping department
11th Week Cleaning and decoration in housekeeping department
12th Week The security of customers and hotel equipments
13th Week Laundry services, the features and keeping methods of textiles used in hotels
14th Week Evaluation
Recommended or Required ReadingAkoğlan Kozak, M. (2009). Otel işletmelerinde kat hizmetleri yönetimi. Detay Yayıncılık.

OTED Eğitim Komitesi. (1999). Housekeeping yönetimi (1. baskı). Ufuk Matbaacılık Ltd. Şti.

Sezgin, O. M. (2000). Konaklama işletmelerinde kat hizmetleri yönetimi (Geliştirilmiş 2. baskı). Gazi Kitabevi.
Planned Learning Activities and Teaching Methods
  • Lecture
  • Discussion
  • Questions/Answers
  • Practice
  • Other (DVD)
Assessment Methods and Criteria
Quantity Percentage (%)
Mid-term 1 30
Quiz 2 10
Project 1 10
Total(%) 50
Contribution of In-term Studies to Overall Grade(%) 50
Contribution of Final Examination to Overall Grade(%) 50
Total(%) 100
ECTS Allocated Based on Student Workload
Activities Quantity Duration (Hour) Total Workload (Hour)
Midterm exam 1 2 2
Preparation for Quiz 2 4 8
Individual or group work 14 1 14
Preparation for Final exam 1 40 40
Course hours 14 3 42
Preparation for Midterm exam 1 30 30
Laboratory (including preparation)
Final exam 1 2 2
Homework
Project 1 2 2
Quiz 2 2 4
Total Work Load144
Total Work Load / 30 (h)4.8
ECTS Credit of the Course5
Language of InstructionTurkish
Work Placement(s)No

Programme Qualifications / Learning Outcomes

LO1 LO2 LO3 LO4 LO5 LO6 LO7 LO8
K1 X X X
K2 X X
K3 X
K4
K5 X X
K6
K7 X X
K8
K9
K10 X X X X
K11 X
K12 X X
K13 X X X X X X