Information Package
baskent.edu.tr

Program of Tourism and Hotel Management

TOT223

FRONT OFFICE OPERATIONS

Course Code
TOT223
Semester
Third Term (Fall)
Theory+Practice
2 + 2
ECTS
5
Course TypeCompulsory Course
Course LevelBachelor's Degree
Year of Study2
SemesterThird Term (Fall)
ECTS5
Name of Lecturer(s) -
Learning Outcomes

At the end of this course, the students;

  1. Know the concept of the front office department.
  2. Emphasize the meaning and importance of the front office in the service sector.
  3. Explain all systems used detailed.
  4. Know the rules of the general dominance of front office operation.
  5. Judge all terms used in front Office in general.
  6. Express themselves with the project prepared and in discussion with the provision of courses.
  7. Know the importance of maintaining the highest level to ensure guest satisfaction.
  8. Know the relationships between the front office and other departments in the hotel.
Mode of DeliveryFace to face
PrerequisitesNo
Recommended Optional Programme ComponentsNone
Course DescriptionThis course is designed to educate and prepare students for front office management, functions, computer and reservation systems in front office, night auditing, planning and evaluating operations, revenue management and human resources.
Course Contents
WEEK TOPICS
1st Week Structure of tourism industry
2nd Week Classification of tourism managements
3rd Week Features of tourism managements
4th Week Features of tourism managements
5th Week Front office systems
6th Week Front office operations
7th Week Front office management and relations with other departments
8th Week Midterm exam
9th Week Reservation
10th Week Room sales techniques
11th Week Accounts of guests
12th Week Planning of front office functions
13th Week Front office human resource management
14th Week Evaluation of front office services (Practice Training)
Recommended or Required ReadingFoster, D. (1991). Front office operations and administration. Glencoe.

Kasavana, M. B., & Brooks, R. M. (2001). Managing front office operations (6th ed.). Educational Institute of AHLA.

Kozak, S. (1998). Otel işletmelerinde önbüro yönetimi (2. baskı). Anadolu Üniversitesi.

Mısırlı, İ. (2001). Konaklama işletmelerinde önbüro teknikleri ve uygulamaları. Detay Yayıncılık.
Planned Learning Activities and Teaching Methods
  • Lecture
  • Discussion
  • Project
Assessment Methods and Criteria
Quantity Percentage (%)
Mid-term 1 30
Quiz 2 10
Total(%) 40
Contribution of In-term Studies to Overall Grade(%) 40
Contribution of Final Examination to Overall Grade(%) 60
Total(%) 100
ECTS Allocated Based on Student Workload
Activities Quantity Duration (Hour) Total Workload (Hour)
Midterm exam 1 2 2
Preparation for Quiz 2 8 16
Individual or group work 14 1 14
Preparation for Final exam 1 30 30
Course hours 14 3 42
Preparation for Midterm exam 1 30 30
Laboratory (including preparation)
Final exam 1 2 2
Homework
Quiz 2 4 8
Total Work Load144
Total Work Load / 30 (h)4.8
ECTS Credit of the Course5
Language of InstructionTurkish
Work Placement(s)No

Programme Qualifications / Learning Outcomes

LO1 LO2 LO3 LO4 LO5 LO6 LO7 LO8
K1 X
K2 X X
K3 X
K4 X X
K5
K6 X
K7 X X X X X X
K8
K9 X X X X
K10 X
K11 X X
K12
K13