HOSPITALITY ORGANIZATIONS MANAGEMENT

TOT124

Course Code: TOT124
Semester: Second Term (Spring)
Theory+Practice: 3 + 0
ECTS: 6

Course Type

Compulsory Course

Course Level

Bachelor's Degree

Year of Study

Semester

Second Term (Spring)

ECTS

Name of Lecturer(s)

Learning Outcomes

At the end of this course, the students;

Know the basic concepts about hospitality and the process of historical development of hospitality.
Know the basic concepts about hotel management and explain the managerial process.
Know the departments in hotels and the relationships between the departments.
Explain the responsibility and activity areas of departments in hotels.
Know the duties and responsibilities of employees work in hotels.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

This course is designed and composed to prepare students for hotel management and managerial processes, divisions and departments, engineering and maintenance operations and responsibilities of the personnel.

Course Contents

WEEK	TOPICS
1^st Week	Introduction to hotel ındustry
2^nd Week	Management and organization in hotel operations
3^rd Week	Management and organization in hotel operations
4^th Week	Front office department
5^th Week	Housekeeping department
6^th Week	Food and beverage division
7^th Week	Food and beverage division
8^th Week	Midterm exam
9^th Week	Sales and marketing division
10^th Week	Support divisions and/or departments
11^th Week	Support divisions and/or departments
12^th Week	Case studies
13^th Week	Case studies
14^th Week	Case studies

Recommended or Required Reading

Çakıcı, A. C., Kozak, M., Azaltun, M., & Sökmen, A. (2002). Otel işletmeciliği. Detay Yayıncılık.
Angelo, R. M., & Vladimir, A. N. (1998). An introduction to hospitality today (3rd ed.). Educational Institute of AHMA.
Gray, W. S., & Liguori, S. C. (1987). Hotel motel management and operations. Blackwell Publishing.

Planned Learning Activities and Teaching Methods

Lecture
Discussion
Case Study

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	30
Quiz	2	10
Total(%)		40
Contribution of In-term Studies to Overall Grade(%)		40
Contribution of Final Examination to Overall Grade(%)		60
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	2	2
Preparation for Quiz	2	2	4
Individual or group work	14	2	28
Preparation for Final exam	1	60	60
Course hours	14	3	42
Preparation for Midterm exam	1	30	30
Laboratory (including preparation)
Final exam	1	2	2
Homework
Quiz	2	4	8
Total Work Load			176
Total Work Load / 30 (h)			5.86
ECTS Credit of the Course			6

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1	X	X	X
K2	X	X	X	X
K3
K4
K5
K6			X
K7
K8
K9
K10
K11
K12		X
K13	X	X	X	X	X