| Course Type | Elective Course |
|---|
| Course Level | Bachelor's Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 5 |
|---|
| Name of Lecturer(s) |
- |
| Learning Outcomes |
At the end of this course, the students;
- Explain developments in the field of business management.
- Explain and list conceptual developments in the field of management.
- Examine the origins and philosophical background of the concept of quality in the development of civilization.
- Question the importance of the concept of quality in the field of business.
- Explain developments related to quality and classify its elements and tools.
- Define quality awards and evaluate a business based on the criteria considered in these awards.
- Differentiate ISO quality standards and explain the application process of these standards.
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | None |
|---|
| Course Description | This course examines developments in business management, questioning the historical and philosophical origins of the concept of quality. The course explores key concepts and applications of total quality management (TQM) and service quality. Students will analyze the importance and development of quality in the business world and learn about TQM implementation methods in companies. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
Conceptual development of quality |
|
2nd Week |
Development of total quality management (TQM) |
|
3rd Week |
Relationship between TQM and traditional management in the service sector |
|
4th Week |
TQM practices and quality pioneers in the service sector |
|
5th Week |
Quality costs and quality awards in TQM applications in the service sector |
|
6th Week |
Obstacles to TQM in the service sector |
|
7th Week |
The background of TQM success in the service sector |
|
8th Week |
Midterm exam |
|
9th Week |
Requirements for TQM in the service sector |
|
10th Week |
Education and development for TQM in the service sector |
|
11th Week |
Tools and techniques for TQM in the service sector |
|
12th Week |
Quality management systems and principles in the service sector |
|
13th Week |
ISO 9000:2000 standard |
|
14th Week |
Scope of the quality management system in the service sector |
|
| Recommended or Required Reading | Sarp, N. (2014). Toplam Kalite Yönetimi Uygulamaları. Siyasal Kitabevi.
Özkan, T. K. (2019). Toplam Kalite Yönetimi ve Uygulamaları. Detay Yayıncılık. |
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Questions/Answers
- Presentation
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
40 |
| Total(%) |
|
40 |
| Contribution of In-term Studies to Overall Grade(%) |
|
40 |
| Contribution of Final Examination to Overall Grade(%) |
|
60 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
1 |
1 |
1 |
| Preparation for Quiz |
|
|
|
| Individual or group work |
14 |
3 |
42 |
| Preparation for Final exam |
1 |
40 |
40 |
| Course hours |
13 |
3 |
39 |
| Preparation for Midterm exam |
1 |
20 |
20 |
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
1 |
1 |
| Homework |
|
|
|
| Total Work Load | 143 |
| Total Work Load / 30 (h) | 4.76 |
| ECTS Credit of the Course | 5 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
