Information Package

Program of Tourism and Hotel Management

TBF345

EFFECTIVE COMUNICATION SKILLS AND BODY LANGUAGE IN TOURISM

Course Code
TBF345
Semester
-
Theory+Practice
3 + 0
ECTS
5
Course TypeElective Course
Course LevelBachelor's Degree
Year of Study-
Semester-
ECTS5
Name of Lecturer(s) -
Learning Outcomes

At the end of this course, the students;

  1. Gain the ability to recognize and express oneself.
  2. Acquire the skill to conduct social, physical, and mental condition analysis.
  3. Develop the ability to analyze, evaluate, and improve communication preferences using scientific research methods.
  4. Enhance the skill to recognize, perceive, and analyze emotional centers and states, evaluating and improving them.
  5. Become capable of analyzing, evaluating, and improving the interaction between lies and emotions using scientific research methods.
  6. Gain knowledge of the relationships between thought systems and social psychological factors affecting human behavior.
  7. Acquire the ability to analyze and evaluate the effects of colors on individuals using scientific research methods.
  8. Develop the ability to reason, think critically, and analyze the influence of culture on individuals' ways of thinking and their relationships.
  9. Gain the skill to analyze body language and facial expressions, interpret thoughts, and effectively communicate with others.
Mode of DeliveryFace to face
PrerequisitesNo
Recommended Optional Programme ComponentsNone
Course DescriptionThe aim of this course is to give examples of communication skills, emotional life, and body language knowledge in social life and practices for the tourism sector.
Course Contents
WEEK TOPICS
1st Week Being able to express themselves through general acquaintance (fears, phobias, hobbies, etc.)
2nd Week Our communication and communication skills
3rd Week Situation analysis in the tourism sector and social life
4th Week Thought systems affecting human behavior
5th Week Recognition of our emotion centers and emotional situation analysis
6th Week Interactions between lies and emotions
7th Week Effects of social changes and cultural diversity on situation analysis
8th Week Midterm exam
9th Week The role and effects of colors in situation analysis
10th Week Facial expressions analysis
11th Week Micro and macro expressions in body language
12th Week Effective criticism technique and skill in communication
13th Week Technological changes and rapid communication
14th Week Empathy in effective communication skills in tourism
Recommended or Required ReadingGürüz, D., & Temel Eğinli, A. (2018). İletişim becerileri: Anlamak-Anlatmak-Anlaşmak (6th ed.). Nobel Akademik Yayıncılık.

Uşaklı, H. (2014). Drama ve iletişim becerileri: Teori, araştırma, uygulama (2nd ed.). Nobel Akademik Yayıncılık.

Çakmak Kılıçarslan, E. (2013). İletişim kurma becerileri. Paradigma Akademi Yayınları.
Planned Learning Activities and Teaching Methods
  • Lecture
  • Questions/Answers
  • Presentation
Assessment Methods and Criteria
Quantity Percentage (%)
Mid-term 1 30
Presentation of Case Study 1 20
Total(%) 50
Contribution of In-term Studies to Overall Grade(%) 50
Contribution of Final Examination to Overall Grade(%) 50
Total(%) 100
ECTS Allocated Based on Student Workload
Activities Quantity Duration (Hour) Total Workload (Hour)
Midterm exam 1 1 1
Preparation for Quiz
Individual or group work 14 2 28
Preparation for Final exam 1 30 30
Course hours 13 3 39
Preparation for Midterm exam 1 15 15
Laboratory (including preparation)
Final exam 1 1 1
Homework
Presentation (including preperation) 1 30 30
Total Work Load144
Total Work Load / 30 (h)4.8
ECTS Credit of the Course5
Language of InstructionTurkish
Work Placement(s)No
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