PRACTICAL TRAINING OF TOURISM SERVICES

TBF319

Course Code: TBF319
Semester: -
Theory+Practice: 3 + 0
ECTS: 5

Course Type

Elective Course

Course Level

Bachelor's Degree

Year of Study

Semester

ECTS

Name of Lecturer(s)

Learning Outcomes

At the end of this course, the students;

Gain a general understanding of accommodation service practices and explain the acquired knowledge.
Define front office service practices and explain their functions.
Identify service practices and analyze their processes.
Explain housekeeping practices and evaluate their operations.
Understand kitchen practices and explain their fundamental principles.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

This course aims to introduce students to the tourism industry. The practice includes accommodation service applications conducted at the Patalya Hotel in Kızılcahamam throughout one semester. Students will observe and participate in operations such as front office, housekeeping, service, and kitchen departments.

Course Contents

WEEK	TOPICS
1^st Week	Introduction to general accommodation practices
2^nd Week	Front office practices
3^rd Week	Front office practices
4^th Week	Front office practices
5^th Week	Housekeeping practices
6^th Week	Housekeeping practices
7^th Week	Housekeeping practices
8^th Week	Midterm exam
9^th Week	Kitchen practices
10^th Week	Kitchen practices
11^th Week	Kitchen practices
12^th Week	Service practices
13^th Week	Service practices
14^th Week	Service practices

Recommended or Required Reading

Akoğlan Kozak, M. (2016). Otel İşletmelerinde Kat Hizmetleri Yönetimi (10th ed.). Detay Yayıncılık.

Sezgin, O. M. (2000). Konaklama İşletmelerinde Kat Hizmetleri Yönetimi (2nd ed.). Gazi Kitabevi.

Yılmaz, Y. (2014). Konaklama & ağırlama işletmelerinde servis tekniği ve yönetimi (6th ed.). Detay Yayıncılık.

Eraslan, N. (2013). Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi. Nobel Akademik Yayıncılık.

Planned Learning Activities and Teaching Methods

Practice
Lecture

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	25
Practice	1	50
Total(%)		75
Contribution of In-term Studies to Overall Grade(%)		75
Contribution of Final Examination to Overall Grade(%)		25
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work
Preparation for Final exam	1	40	40
Course hours	13	3	39
Preparation for Midterm exam	1	20	20
Laboratory (including preparation)
Final exam	1	1	1
Homework
Performance Practice	13	3	39
Total Work Load			140
Total Work Load / 30 (h)			4.66
ECTS Credit of the Course			5

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1	X	X	X	X	X
K2
K3
K4
K5	X
K6
K7	X
K8		X
K9		X
K10			X	X	X
K11
K12	X
K13	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1	X	X	X	X	X
K2
K3
K4
K5	X
K6
K7	X
K8		X
K9		X
K10			X	X	X
K11
K12	X
K13	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1	X	X	X	X	X
K2
K3
K4
K5	X
K6
K7	X
K8		X
K9		X
K10			X	X	X
K11
K12	X
K13	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1	X	X	X	X	X
K2
K3
K4
K5	X
K6
K7	X
K8		X
K9		X
K10			X	X	X
K11
K12	X
K13	X	X	X	X	X