TECHNIQUES OF SECRETARIAL WORK

TDS105

Course Code: TDS105
Semester: First Term (Fall)
Theory+Practice: 3 + 1
ECTS: 5

Course Type

Compulsory Course

Course Level

Associate Degree

Year of Study

Semester

First Term (Fall)

ECTS

Name of Lecturer(s)

Assistant Professor Yüksel Demirel

Learning Outcomes

At the end of this course, the students;

It defines the concept of the secretarial profession. It explains the scope of the secretarial profession and its importance in working life. It lists the qualities a secretary should possess. It provides information about the duties and responsibilities of the profession.
It defines the fundamentals of the medical secretarial profession and explains the specific duties and responsibilities of each different unit. It provides descriptive information related to each role. It defines the fundamentals of the medical secretarial profession and explains the specific duties and responsibilities of each different unit. It provides descriptive information related to each role.
It describes problem-solving, time management, and stress management in secretarial work. It includes knowledge about occupational diseases and preventive measures. It lists the ethical and protocol rules that must be followed in the profession.
They learn formal correspondence rules. They learn techniques for communicating face-to-face and by telephone with individuals, as well as patients, their relatives, and healthcare personnel.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

Consept of secretary, historical growth of professional secretaries in turkiye and in the world. Secretarial duties and responsibilities of the profession, secretariat types, duties and responsibilities of executive secretaries, secretaries of the requirements for its professional, behavioral and physical features, definition of the secretariat of medicine, duties and responsibilities, medical secretariat types, functions, features, effective communication, image of secretary, physical appearance, make up, cleanliness and dressing, secretariat of time and stress management, document management, secretariat office services, the duty of secretary in the meeting and travel arrangement, filing and archiving, medical ethics rules of the secretariat, protocol rules for the secretary in the visiting, visitors and appointment.

Course Contents

WEEK	TOPICS
1^st Week	Consept of secretary, historical growth of professional secretaries in Turkiye and in the world
2^nd Week	Secretarial duties and responsibilities of the profession, Secretariat types, Duties and responsibilities of Executive Secretaries
3^rd Week	Secretaries of the requirements for its professional, behavioral and physical features
4^th Week	Definition of the Secretariat of Medicine, duties and responsibilities
5^th Week	Medical Secretariat types, functions, features
6^th Week	Effective communication
7^th Week	İmage of secretary, physical appearance, make up, cleanliness and dressing
8^th Week	MidTerm Exam
9^th Week	Secretariat of time and stress management
10^th Week	Document Management
11^th Week	Secretariat Office Services
12^th Week	The duty of secretary in the meeting and travel arrangement
13^th Week	Filing and Archiving
14^th Week	Medical ethics rules of the Secretariat, Protocol rules for the secretary in the visiting, visitors and appointment

Recommended or Required Reading

Altınöz, M. (2000). Sekreterlik teknikleri. Nobel Yayın Dağıtım.
Altınöz, M. (2001). Tıbbi sekreterlik teknikleri. Nobel Yayın Dağıtım.
Tengilimoğlu, D. ve Çıtak, N. (2003). Yönetici ve tıp sekreterliği. Seçkin Yayınevi.
Tutar, H. ve Başpınar, N. (2004). Sekreterlik el kitabı. Seçkin Yayıncılık.
Uygur, A. ve Koç, H. (2003). Sekreterlik teknikleri. Detay Yayıncılık.
Yeni, C. (2005). Telefonda etkili iletişim. Alfa Yayınları.

Planned Learning Activities and Teaching Methods

Lecture
Practice
Case Study
Questions/Answers
Discussion
Problem Solving
Presentation
Rolyapma
Simülasyon

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	50
Total(%)		50
Contribution of In-term Studies to Overall Grade(%)		50
Contribution of Final Examination to Overall Grade(%)		50
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work	15	3	45
Preparation for Final exam	1	20	20
Course hours	15	3	45
Preparation for Midterm exam	1	20	20
Laboratory (including preparation)	15	1	15
Final exam	1	1	1
Homework
Total Work Load			147
Total Work Load / 30 (h)			4.9
ECTS Credit of the Course			5

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1	X	X		X
K2			X
K3
K4
K5		X	X
K6				X
K7
K8
K9			X
K10
K11			X
K12		X
K13
K14