Information Package

Program of Tourism Management

TBS378

COMMUNICATION AND HUMAN RELATIONS

Course Code
TBS378
Semester
-
Theory+Practice
3 + 0
ECTS
5
Course TypeElective Course
Course LevelBachelor's Degree
Year of Study-
Semester-
ECTS5
Name of Lecturer(s)
Learning Outcomes

At the end of this course, the students;

  1. Know how to communicate professional in business life.
  2. Develop the abilities of written and verbal communication.
  3. Know how to create written and verbal messages in business life.
  4. Know about the characteristics of effective presentation.
  5. Know how to write effective curriculum vitae.
  6. Know about the rules of writing report.
  7. Know about the job interviews.
  8. Know about the communication in international environment and rhetorics.
Mode of DeliveryFace to face
PrerequisitesNo
Recommended Optional Programme ComponentsNo
Course DescriptionSome important subjects like importance of communication, communication process, planning and writing business messages, techniques of effective presentation, writing report, writing curriculum vitae, job interviews, non-verbal communication in business life will be covered.
Course Contents
WEEK TOPICS
1st Week The importance of effective communication in business life
2nd Week Communication as a process
3rd Week Business communication in a changing world
4th Week Planning and writing business messages
5th Week Effective presentation techniques
6th Week Effective presentation techniques
7th Week Report writing
8th Week Midterm exam
9th Week Business letter writing
10th Week Effective resume writing
11th Week Job interviews
12th Week Non-verbal communication in business life
13th Week Ways of persuasive communication
14th Week Communication in international environment, rhetorics
Recommended or Required ReadingBovee, Courtland & Thill, John. (2011). Business Communication Today. 11. Edition, Pearson Education.
Additional Resources:
Shwom, Barbara G. & Snyder, Lisa Gueldenzoph. (2011). Business Communication. Pearson Education.
Planned Learning Activities and Teaching Methods
  • Lecture
  • Discussion
  • Questions/Answers
Assessment Methods and Criteria
Quantity Percentage (%)
Mid-term 1 40
Quiz 1 10
Total(%) 50
Contribution of In-term Studies to Overall Grade(%) 50
Contribution of Final Examination to Overall Grade(%) 50
Total(%) 100
ECTS Allocated Based on Student Workload
Activities Quantity Duration (Hour) Total Workload (Hour)
Midterm exam 1 1 1
Preparation for Quiz 1 8 8
Individual or group work 14 1 14
Preparation for Final exam 1 50 50
Course hours 14 3 42
Preparation for Midterm exam 1 30 30
Laboratory (including preparation)
Final exam 1 1 1
Homework
Quiz 1 1 1
Total Work Load147
Total Work Load / 30 (h)4.9
ECTS Credit of the Course5
Language of InstructionTurkish
Work Placement(s)No
LO1 LO2 LO3 LO4 LO5 LO6 LO7 LO8
K1
K2 X X X X X X X X
K3
K4
K5
K6
K7
K8 X X X X X X X X
K9