Make a new singular guest profile and reservation which include the information wanted with opera programme.
Make reservations related to agencies and companies.
Make group reservations and run the work related to group reservations.
Make the various front office procedure such as check- in, check- out.
Make the cashiering procedures.
Make the procedure of housekeeping.
Make the cost control procedures with Food&Beverage programme.
Mode of Delivery
Face to face
Prerequisites
No
Recommended Optional Programme Components
None
Course Description
In this course, the concepts of information and communication technologies will be explained in general, the importance of computer operating systems in today's accommodation businesses, the areas where they are used, practical examples, and various accommodation business software will be conveyed to students. Front office, cost control, etc. software programs will be taught.
Course Contents
WEEK
TOPICS
1st Week
Introduction to Opera programme
2nd Week
Guest profiles
3rd Week
Agency and company profiles
4th Week
Reservation
5th Week
Front office
6th Week
Cashiering
7th Week
Housekeeping
8th Week
Midterm exam
9th Week
Stock - cost programme
10th Week
Introduction to food and beverage, main stock data
11th Week
Main sales data, direct purchasing
12th Week
Direct purchasing, returning
13th Week
Transfers
14th Week
Cost control
Recommended or Required Reading
Onan, Arif Otel Yönetiminde Opera Bilgisayar Programı, Hacettepe Üniversitesi Yayınları Ankara,2008.
Planned Learning Activities and Teaching Methods
Lecture
Practice
Assessment Methods and Criteria
Quantity
Percentage (%)
Mid-term
1
30
Assignment
2
10
Total(%)
40
Contribution of In-term Studies to Overall Grade(%)
40
Contribution of Final Examination to Overall Grade(%)
