Program of Tourism Management

• Associate Professor Gülten Yurtseven

At the end of this course, the students;

1. Know the function, importance, organizational structure, job descriptions, duties and responsibilities of the front office and housekeeping departments located under the rooms section in hotels.
2. Explain the relationship and communication methods of the front office and housekeeping department with other departments.
3. Know human resources management (staff recruitment, in-service training and motivation methods, work schedule, work plan, productivity and performance standard concepts).
4. Explain the cleaning materials and supplies used in the housekeeping department and their areas of use.
5. Know the hygienic cleaning methods of rooms/bathrooms and other areas in the hotel, personal hygiene and water hygiene, and the hygienic and aesthetic decoration rules that must be followed in the department's work areas.
6. Know the process of budgeting and control.
7. Explain the probable accidents and their precautions, the methods of providing security of hotel's and consumers' properties.
8. Know the laundry services and management in housekeeping department.

• Lecture
• Presentation
• Questions/Answers
• Discussion
• Practice
• DVD Viewing