TOTAL QUALITY MANAGEMENT

GMS178

Course Code: GMS178
Semester: -
Theory+Practice: 2 + 0
ECTS: 3

Course Type

Elective Course

Course Level

Bachelor's Degree

Year of Study

Semester

ECTS

Name of Lecturer(s)

Learning Outcomes

At the end of this course, the students;

Can form the infrastructure of quality management system.
Have knowledge about quality standards.
Use quality standards.
Manage the process.
Can analyze the process.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

The concept of quality, the elements of total quality, internal and external customer concepts, customer focus, supplier relations, employee participation, leadership, process approach, continuous improvement, realistic approach in decision making, system approach in management, how to analyze quality systems are taught.

Course Contents

WEEK	TOPICS
1^st Week	General information about course scope, operation and evaluation
2^nd Week	Definitions about concepts
3^rd Week	What is total quality management?
4^th Week	Pioneers of total quality
5^th Week	Total Quality Management and Competition
6^th Week	Total Quality Management Success
7^th Week	Requirements of Total Quality Management
8^th Week	Midterm
9^th Week	Kaizen
10^th Week	Quality Control Circles
11^th Week	Techniques Used in Quality Control Circles
12^th Week	Quality Management System
13^th Week	Quality Standards
14^th Week	Service Quality
15^th Week	Final

Recommended or Required Reading

1. Şimşek, M. (2007). Toplam Kalite Yönetimi. Alfa, İstanbul.
2. Sarp, N. (2017). Toplam Kalite Yönetimi ve Uygulamaları.Siyasal, Ankara.
3. Halis, M. (2016). Toplam Kalite Yönetimi. Seçkin, Ankara.
4. Şimşek, H. (2017). Toplam Kalite Yönetimi. Seçkin, Ankara.

Planned Learning Activities and Teaching Methods

Lecture
Discussion
Soru-Cevap
Case Study
Project
Presentation
Eğitim-Uygulama

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	40
Total(%)		40
Contribution of In-term Studies to Overall Grade(%)		40
Contribution of Final Examination to Overall Grade(%)		60
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	2	2
Preparation for Quiz	2	3	6
Individual or group work	14	2	28
Preparation for Final exam	1	12	12
Course hours	14	2	28
Preparation for Midterm exam	1	10	10
Laboratory (including preparation)
Final exam	1	2	2
Homework	1	4	4
Total Work Load			92
Total Work Load / 30 (h)			3.06
ECTS Credit of the Course			3

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1		X			X
K2
K3			X
K4
K5
K6
K7
K8		X		X
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
K19
K20
K21
K22
K23	X	X		X	X

	LO1	LO2	LO3	LO4	LO5
K1		X			X
K2
K3			X
K4
K5
K6
K7
K8		X		X
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
K19
K20
K21
K22
K23	X	X		X	X

	LO1	LO2	LO3	LO4	LO5
K1		X			X
K2
K3			X
K4
K5
K6
K7
K8		X		X
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
K19
K20
K21
K22
K23	X	X		X	X

	LO1	LO2	LO3	LO4	LO5
K1		X			X
K2
K3			X
K4
K5
K6
K7
K8		X		X
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
K19
K20
K21
K22
K23	X	X		X	X