| Course Type | Elective Course |
|---|
| Course Level | Bachelor's Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 5 |
|---|
| Name of Lecturer(s) |
|
| Learning Outcomes |
At the end of this course, the students;
- Know the concept and historical development of Quality
- Know the fundamental concepts about Quality Management and Total Quality Management.
- Know the fundamental concepts about Quality Culture, Quality Costs, Strategic Management, Customer Satisfaction and Loyalty, Leadership and Team.
- Know and use Problem Solving Tools in Quality Management and Continuous Improvement Techniques.
- Understand Process Management and Benchmarking.
- Understand and use Quality Management Tools and Techniques.
- Have knowledge of Just in Time Production / Lean Production, Quality Assurance and ISO 9000.
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | Man471 Contemporary Approaches in Management |
|---|
| Course Description | Within the scope of this course; It is aimed to introduce students to the concepts of quality management, its development, tools, objectives, elements, techniques and to enable them to understand its use as a competitive and strategic management tool in businesses.
Students who miss more than 30% of total class hours receive an F2 grade. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
Introduction to the course: The concept and historical development of Quality. |
|
2nd Week |
Total Quality Management, Strategic Management |
|
3rd Week |
Quality Culture, Quality Costs |
|
4th Week |
Customer Satisfaction and Loyalty, Leadership |
|
5th Week |
Team Building and Teamwork |
|
6th Week |
Quality Management Tools |
|
7th Week |
Midterm |
|
8th Week |
Problem Solving and Decision Making |
|
9th Week |
Process Management |
|
10th Week |
Statistical Process Control |
|
11th Week |
Benchmarking |
|
12th Week |
Continuous Improvement Techniques |
|
13th Week |
Just in Time Production / Lean Production |
|
14th Week |
Quality Assurance and ISO 9000 |
|
| Recommended or Required Reading | Goetsch, D.L., & Davis, S.B. (2016). TOPLAM KALİTE YÖNETİMİ -Örgütsel Mükemmellik İçin-Toplam Kaliteye Giriş. Nobel Akademik Yayıncılık, Ankara |
|---|
| Planned Learning Activities and Teaching Methods |
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
50 |
| Total(%) |
|
50 |
| Contribution of In-term Studies to Overall Grade(%) |
|
50 |
| Contribution of Final Examination to Overall Grade(%) |
|
50 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
1 |
1 |
1 |
| Preparation for Quiz |
0 |
0 |
0 |
| Individual or group work |
14 |
1 |
14 |
| Preparation for Final exam |
1 |
50 |
50 |
| Course hours |
14 |
4 |
56 |
| Preparation for Midterm exam |
1 |
35 |
35 |
| Laboratory (including preparation) |
0 |
0 |
0 |
| Final exam |
1 |
1 |
1 |
| Homework |
0 |
0 |
0 |
| Total Work Load | 157 |
| Total Work Load / 30 (h) | 5.23 |
| ECTS Credit of the Course | 5 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
