QUALITY MANAGEMENT SYSTEMS

NUT723

Course Code: NUT723
Semester: -
Theory+Practice: 2 + 0
ECTS: 10

Course Type

Elective Course

Course Level

Doctorate Of Science

Year of Study

Semester

ECTS

Name of Lecturer(s)

Assistant Professor İrem Olcay Eminsoy

Learning Outcomes

At the end of this course, the students;

To make decisions about the quality improvement, problem-solving and advanced quality planning .
To determine , analyse and solve the problems which avoid qualified service supply.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

Quality in the service sector, factors effecting quality and approaches to Total Quality Management.

Course Contents

WEEK	TOPICS
1^st Week	Description and utilization of quality
2^nd Week	Factors constituting the quality
3^rd Week	Standard and standardization
4^th Week	National and ınternational organizations for standardization, turkish standarts ınstitution
5^th Week	International organization for standardization-ıso
6^th Week	Quality management systems
7^th Week	Concept of supplier and consumer
8^th Week	Midterm
9^th Week	Basic concepts of total quality management (consumer focused, leadership, stability of the goals)
10^th Week	Basic concepts of total quality management (constant education, modernism, ımprovement, development of co-workers)
11^th Week	Basic concepts of total quality management (ınstitutional and social responsibilities, directing by the results)
12^th Week	Importance of communication in total quality management
13^th Week	Importance of education total quality management
14^th Week

Recommended or Required Reading

Efil İ: Toplam Kalite Yönetimi Ve Toplam Kaliteye Ulasmada Önemli Bir Araç ISO 9000 Kalite Güvencesi Sistemi, Vipas A.S, 3.Baskı, Bursa 1998
Serarslan M.N, İlter H.M, Kumru M: "Toplam Kalite Kontrol", TÜSSİDE Türkiye Sanayi Sevk ve İdare Enstitüsü Yayını, Gebze/Kocaeli 1992
Andaç Atilla, "2000 Yılında ISO 9000, 9001, 9004 Kalite Yönetim Sistemi Standartları", MESS Yayını, No:331, İstanbul 2000
Kavrakoğlu İ: "Kalite, Kalite Güvence ve ISO 9000", KalDer Yayını, No:2, İstanbul 1996

Planned Learning Activities and Teaching Methods

Lecture
Discussion
Questions/Answers
Presentation

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	20
Quiz	1	20
Total(%)		40
Contribution of In-term Studies to Overall Grade(%)		40
Contribution of Final Examination to Overall Grade(%)		60
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work	14	6	84
Preparation for Final exam	1	48	48
Course hours	14	2	28
Preparation for Midterm exam	1	40	40
Laboratory (including preparation)
Final exam	1	1	1
Homework	2	45	90
Total Work Load			292
Total Work Load / 30 (h)			9.73
ECTS Credit of the Course			10

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2
K1		X
K2	X
K3	X	X
K4	X	X
K5		X
K6	X	X
K7		X