Explain the basic concepts of total quality management.
Evaluate quality culture and the customer-focused approach.
Explain and apply continuous improvement methods.
Explain the importance of leadership and employee participation in total quality management.
Mode of Delivery
Face to face
Prerequisites
No
Recommended Optional Programme Components
BUKP104 QUALITY MANAGEMENT SYSTEMS
Course Description
This course covers the total quality management approach, quality culture, the customer-focused approach, continuous improvement methods, and quality development processes in businesses. By the end of the course, students are expected to be able to analyze total quality management applications and contribute to quality development processes.
Course Contents
WEEK
TOPICS
1st Week
The concept of quality and the development of quality thinking
2nd Week
Introduction to total quality management
3rd Week
Basic principles of total quality management
4th Week
Deming, Juran, Crosby, and Ishikawa approaches
5th Week
Customer focus and customer satisfaction
6th Week
Leadership and quality culture
7th Week
Employee participation and teamwork
8th Week
Midterm Exam
9th Week
Continuous improvement (Kaizen)
10th Week
Process management approach
11th Week
Quality circles and suggestion systems
12th Week
Benchmarking and performance measurement
13th Week
National and international quality awards
14th Week
Total quality management applications and general review.
Recommended or Required Reading
Current resources and relevant standards in the fields of total quality management and quality improvement.
Planned Learning Activities and Teaching Methods
Lecture
Questions/Answers
Discussion
Case Study
Assessment Methods and Criteria
Quantity
Percentage (%)
Mid-term
1
40
Total(%)
40
Contribution of In-term Studies to Overall Grade(%)
40
Contribution of Final Examination to Overall Grade(%)
