| Course Type | Elective Course |
|---|
| Course Level | Associate Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 5 |
|---|
| Name of Lecturer(s) |
- |
| Learning Outcomes |
At the end of this course, the students;
- Know the fundamental concepts about quality and Total Quality Management
- Know the fundamental concepts about quality culture, quality costs, customer satisfaction and loyalty, leadership and teamwork.
- Know quality management tools and techniques, continuous improvement methods, know and use problem solving and decision making methods.
- Explain Process Management and Benchmarking.
- Know the concepts of Quality Assurance and Quality Standards.
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | None |
|---|
| Course Description | Quality Management is the process of instilling a quality-focused mindset and a culture of continuous improvement in businesses. It is aimed to teach the basic concepts of quality and total quality management, development of total quality management, tools, objectives, elements, methods, quality assurance and quality standards. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
Quality Concept and Historical Process |
|
2nd Week |
Quality Culture |
|
3rd Week |
Quality Costs |
|
4th Week |
Total Quality Management |
|
5th Week |
Leadership |
|
6th Week |
Team Building and Teamwork |
|
7th Week |
Customer Satisfaction and Loyalty |
|
8th Week |
Midterm Exam |
|
9th Week |
Process Management |
|
10th Week |
Continuous Improvement Techniques |
|
11th Week |
Problem Solving and Decision Making |
|
12th Week |
Quality Management Tools |
|
13th Week |
Benchmarking |
|
14th Week |
Quality Assurance and Quality Standards |
|
| Recommended or Required Reading | 1. Goetsch, D.L., & Davis, S.B. (2016). TOPLAM KALİTE YÖNETİMİ -Örgütsel Mükemmellik İçin- Toplam Kaliteye Giriş. Nobel Akademik Yayıncılık, Ankara |
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Discussion
- Questions/Answers
- Problem Solving
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
40 |
| Total(%) |
|
40 |
| Contribution of In-term Studies to Overall Grade(%) |
|
40 |
| Contribution of Final Examination to Overall Grade(%) |
|
60 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
1 |
1 |
1 |
| Preparation for Quiz |
|
|
|
| Individual or group work |
14 |
3 |
42 |
| Preparation for Final exam |
14 |
3 |
42 |
| Course hours |
14 |
3 |
42 |
| Preparation for Midterm exam |
7 |
3 |
21 |
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
1 |
1 |
| Homework |
|
|
|
| Total Work Load | 149 |
| Total Work Load / 30 (h) | 4.96 |
| ECTS Credit of the Course | 5 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
