Information Package
baskent.edu.tr

Program of First and Emergency Aid (Evening Education)

SHMY450

BASICS OF PROTOCOL

Course Code
SHMY450
Semester
-
Theory+Practice
2 + 0
ECTS
3
Course TypeCompulsory Course
Course LevelAssociate Degree
Year of Study-
Semester-
ECTS3
Name of Lecturer(s) -
Learning Outcomes

At the end of this course, the students;

  1. Define and describes the elements of the rules of courtesy and good manners
  2. Define executive and secretarial protocol
  3. Definition of guest visits and protocol
  4. Describe of the official correspondence protocol
  5. Explain the rules of the vehicles and other transport authority protocol
  6. Definition of invitation, banquet and the meeting and ceremonial protocol
Mode of DeliveryFace to face
PrerequisitesNo
Recommended Optional Programme ComponentsNone
Course DescriptionStudent; explains the concepts of the social protocol and code of conduct, defines and describes the elements of the rules of courtesy and good manners, defines executive and secretarial protocol, guest visits and protocol, describes the official correspondence protocol, explains the rules of the vehicles and other transport authority protocol, definition of invitation and banquet protocol, define of Flag protocol, definition the meeting and ceremonial protocol, describe the job interview protocol.
Course Contents
WEEK TOPICS
1st Week The protocol definition of the concept and importance of meaning public, social and business environment, the historical development of the protocol, types of protocol, priority-recency schemes
2nd Week Executive office protocol, managerial behavior protocol, upper-lower relationship
3rd Week Guest and visiting protocol, statement, meeting, introduction, handshake, greetings, entertainment and send-off, types of visits, relationships with visitors
4th Week Official correspondence protocol, official texts of supply and request, the signature rules, correspondence forms of statement, business card, invitation, to congratulate, letters of condolence
5th Week Transport protocol, seating arrangement for vehicles, arrival and departure on transport rules to be followed
6th Week Mid-term exam
7th Week Dress protocol
8th Week Protocol and invited to a banquet
9th Week Protocol, the manager-secretary relationship, duties of the secretary's protocol
10th Week Ceremonial protocol, flag protocol
11th Week Meeting protocol
12th Week Verbal and nonverbal communication protocol, telephone protocol
13th Week The rules governing and the importance of rules
14th Week Job interview protocol, public relations protocol, protocols of patients and their families
Recommended or Required ReadingAlptekin ÜNLÜTÜRK, Sosyal Davranış Kuralları ve Protokol, Dost Kitapevi Yayınları, İstanbul-2002
Atlıoğlu, Y., Erdoğan, S., Görgü Kuralları ve Sofra Düzenleme, Açık Öğretim Fakültesi Yayını, Mayıs 1993
Altınöz, M. ve diğerleri, Protokol Bilgisi, Nobel Yayınları, Ankara-2002
Aytürk, N. Protokol Yönetimi. Türkiye ve Ortadoğu Enstitüsü Yayın no: 320, Ankara, 2004
Deniz, H. Görgü Kuralları. İnkılap Kitapevi Yayın Sanayi ve Tic. A.Ş. 2003
Mısırlı, İrfan. Protokol Bilgisi. Detay Yayıncılık, Ankara, 2004.
Öznal, E., Protokol, Görgü-Nezaket Kuralları, Genelkurmay Askeri Tarih ve Stratejik Etüt Başkanlığı Yayınları, Genelkurmay Basımevi, 5. Baskı, Ankara-1992
Sevinç, N. Protokol Bilgisi, Detay Yayıncılık, Ankara-2004
Planned Learning Activities and Teaching Methods
  • Lecture
  • Discussion
  • Questions/Answers
  • Practice
  • Presentation
  • Problem Solving
  • Case Study
Assessment Methods and Criteria
Quantity Percentage (%)
Mid-term 1 50
Total(%) 50
Contribution of In-term Studies to Overall Grade(%) 50
Contribution of Final Examination to Overall Grade(%) 50
Total(%) 100
ECTS Allocated Based on Student Workload
Activities Quantity Duration (Hour) Total Workload (Hour)
Midterm exam 1 1 1
Preparation for Quiz
Individual or group work
Preparation for Final exam 1 40 40
Course hours 14 2 28
Preparation for Midterm exam 1 20 20
Laboratory (including preparation)
Final exam 1 1 1
Homework
Total Work Load90
Total Work Load / 30 (h)3
ECTS Credit of the Course3
Language of InstructionTurkish
Work Placement(s)No

Programme Qualifications / Learning Outcomes

LO1 LO2 LO3 LO4 LO5 LO6
K1 X X X X X X
K2
K3
K4 X X X X X X
K5
K6
K7
K8
K9
K10 X X X X X X
K11
K12 X X X X X X
K13
K14
K15