Information Package
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Program of First and Emergency Aid (Evening Education)

SHMY440

QUALITY MANAGEMENT SYSTEMS

Course Code
SHMY440
Semester
-
Theory+Practice
2 + 0
ECTS
3
Course TypeCompulsory Course
Course LevelAssociate Degree
Year of Study-
Semester-
ECTS3
Name of Lecturer(s)
Learning Outcomes

At the end of this course, the students;

  1. Create the infrastructure of the Quality Management System
  2. Have information about the Quality Standards
  3. Use the Quality Standards
  4. Manage Process
  5. Make the analysis of the process
Mode of DeliveryFace to face
PrerequisitesNo
Recommended Optional Programme ComponentsNone
Course DescriptionStudent; makes the definitions of concepts related to quality, refers to the meaning and importance of quality certificates from the health field, counts the number of quality management processes, applies quality standards, fulfills the responsibility of quality control.
Course Contents
WEEK TOPICS
1st Week The concept of quality
2nd Week The concept of quality, standards and standardization
3rd Week Standards and standardization
4th Week The importance of standard in manufacturing and service sector
5th Week Management quality and standards
6th Week Environmental standards
7th Week Quality management system models
8th Week Midterm Exam
9th Week Quality management system models, strategic management
10th Week Strategic management
11th Week Participatory management
12th Week The process management system
13th Week Resource management system
14th Week EFQM excellence model
Recommended or Required ReadingNurettin, Peşkircioğlu, Kalite Yönetiminde ISO 9000 UygulamalarıAnkara
Yılmaz, M. (2003). Kalite Yönetim Sistemlerinin Evrimi ve Toplam Kalite Yönetiminin Banknot Matbaası Genel Müdürlüğüne Uygulanabilirliği. Ankara. (Uzman Yeterlilik Tezi)[1]
Dr. Seyfi Top, Toplam Kalite Yönetimi Bağlamında Sürekli İyileştirme Anlayışı
Prof. Dr. Hasan Şimşek, Toplam Kalite Yönetimi
Donald, A. Sanders,Judith A. Sanders, Richard H. Johnson, ISO 9000:Nedir?, Niçin?, Nasıl?
Planned Learning Activities and Teaching Methods
  • Lecture
  • Questions/Answers
  • Practice
  • Presentation
Assessment Methods and Criteria
Quantity Percentage (%)
Mid-term 1 50
Total(%) 50
Contribution of In-term Studies to Overall Grade(%) 50
Contribution of Final Examination to Overall Grade(%) 50
Total(%) 100
ECTS Allocated Based on Student Workload
Activities Quantity Duration (Hour) Total Workload (Hour)
Midterm exam 1 1 1
Preparation for Quiz
Individual or group work
Preparation for Final exam 1 40 40
Course hours 14 2 28
Preparation for Midterm exam 1 20 20
Laboratory (including preparation)
Final exam 1 1 1
Homework
Total Work Load90
Total Work Load / 30 (h)3
ECTS Credit of the Course3
Language of InstructionTurkish
Work Placement(s)No

Programme Qualifications / Learning Outcomes

LO1 LO2 LO3 LO4 LO5
K1 X X X X X
K2
K3 X X X X X
K4
K5
K6 X X X X X
K7
K8
K9
K10 X X X X X
K11
K12 X X X X X
K13
K14
K15