| Course Type | Elective Course |
|---|
| Course Level | Bachelor's Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 3 |
|---|
| Name of Lecturer(s) |
|
| Learning Outcomes |
At the end of this course, the students;
- Have the ability to apply total quality management process in the organizations
- Have the ability to establish quality organization
- Have the ability of problem solving
- Have the ability to apply self-assessment
- Have the ability to participate in effective team work
- Have the ability to measure quality in services firms
- Have the ability to employ some quality measurement and improvement tools
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | None |
|---|
| Course Description | This course introduces principles of total quality management, general concept of quality, quality organization, problem solving process and tools, self-assessment and quality models, quality in service sector, strategic management, balanced scorecard, hoshin planning, process management, team work, motivation and leadership, FMEA (Failure Mode and Effect Analysis) and benchmarking. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
Principles of TQM and general quality knowledge |
|
2nd Week |
General quality knowledge and quality organization |
|
3rd Week |
Quality costs |
|
4th Week |
Self-Assessment and quality models |
|
5th Week |
Self-Assessment and quality models |
|
6th Week |
Problem solving and tools |
|
7th Week |
Problem solving tools |
|
8th Week |
Midterm |
|
9th Week |
Quality in services and SERVQUAL |
|
10th Week |
Strategic management - Balanced Scorecard - Hoshin Planning |
|
11th Week |
Benchmarking |
|
12th Week |
Process management |
|
13th Week |
Team work |
|
14th Week |
Motivation and leadership |
|
| Recommended or Required Reading | Dale, B. (1999) Managing Quality, 3rd ed, Blackwell Business.
Gryna, F. (2001) Quality Planning & Analysis, 4th ed., McGraw-Hill.
|
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Discussion
- Questions/Answers
- Case Study
- Problem Solving
- Presentation
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
30 |
| Assignment |
4 |
20 |
| Quiz |
4 |
10 |
| Attendance |
1 |
5 |
| Total(%) |
|
65 |
| Contribution of In-term Studies to Overall Grade(%) |
|
65 |
| Contribution of Final Examination to Overall Grade(%) |
|
35 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
1 |
2 |
2 |
| Preparation for Quiz |
4 |
4 |
16 |
| Individual or group work |
14 |
1 |
14 |
| Preparation for Final exam |
1 |
5 |
5 |
| Course hours |
14 |
3 |
42 |
| Preparation for Midterm exam |
1 |
5 |
5 |
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
2 |
2 |
| Homework |
4 |
4 |
16 |
| Total Work Load | 102 |
| Total Work Load / 30 (h) | 3.4 |
| ECTS Credit of the Course | 3 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
