| Course Type | Elective Course |
|---|
| Course Level | Master's Degree Without Thesis |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 8 |
|---|
| Name of Lecturer(s) |
- |
| Learning Outcomes |
At the end of this course, the students;
- know the concepts about total quality management and its historical evolution.
- have knowledge about the total quality management applications in Turkey.
- have knowledge about the fundamental concepts of quality management.
- can use problem solving tools and applications about quality management.
- has the competency to use concepts about process, system, continuous improvement, problem solving, monitoring, measurement and assessment.
- has knowledge about international quality standard systems.
- can develop contents about financial measurements, performance measurements, internal and external audit product realization, procurement, measurement analysis assessment, monitoring evaluation.
- gain skills about the coordination of direct and indirect processes, knowledge exchange, interdisciplinary team work, verification, validity, documentation and continuous improvement.
|
| Mode of Delivery | E-Learning |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | None |
|---|
| Course Description | The aim of this course is to improve the managerial skills of the attendants by teaching the basic information about quality management and encourage them for using the quality management problem solving tools by practice. Today there are common known basic quality concepts that lacks the theoretical framework to be used for solving managerial issues in daily work life. Therefore, it is needed a theory-practice integration in quality management. The main idea of this course is to encourage the attendants to develop fast, creative and practical solutions for the daily managerial issues through quality management when it is needed in case studies or training activities. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
Introduction to the course |
|
2nd Week |
Discussion of pretesting, evolution of quality systems, traditional structure |
|
3rd Week |
Concept of prosess, process |
|
4th Week |
Resource management |
|
5th Week |
Human resources management |
|
6th Week |
Plan and planning, cases |
|
7th Week |
Data gathering and provision of information |
|
8th Week |
Assignment |
|
9th Week |
Presentations and discussion |
|
10th Week |
Process chain, interprocess communication and interaction |
|
11th Week |
Goal setting, input characteristics, value added |
|
12th Week |
Input-output linkage |
|
13th Week |
PDCA cycle |
|
14th Week |
Feedback, presentation of assignments (continuous improvement) |
|
15th Week |
General Review |
|
| Recommended or Required Reading | Current articles and handouts distributued by the instructor |
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Discussion
- Project
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Assignment |
1 |
20 |
| Total(%) |
|
20 |
| Contribution of In-term Studies to Overall Grade(%) |
|
20 |
| Contribution of Final Examination to Overall Grade(%) |
|
80 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
|
|
|
| Preparation for Quiz |
|
|
|
| Individual or group work |
1 |
50 |
50 |
| Preparation for Final exam |
1 |
80 |
80 |
| Course hours |
14 |
1 |
14 |
| Preparation for Midterm exam |
|
|
|
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
30 |
30 |
| Homework |
1 |
30 |
30 |
| Project |
1 |
35 |
35 |
| Total Work Load | 239 |
| Total Work Load / 30 (h) | 7.96 |
| ECTS Credit of the Course | 8 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
