| Course Type | Elective Course |
|---|
| Course Level | Master's Degree Without Thesis |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 10 |
|---|
| Name of Lecturer(s) |
|
| Learning Outcomes |
At the end of this course, the students;
- Gain an ability to design a system, component, or process to meet desired needs within realistic
- Gain an ability to function on multidisciplinary teams
- Understand professional and ethical responsibility
- Gain an ability to apply required work processes for total quality management applications in the organizations
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | None |
|---|
| Course Description | |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
TQM principles and the overall quality of the information |
|
2nd Week |
General quality information and quality organization |
|
3rd Week |
Quality costs |
|
4th Week |
Self-assessment and quality models |
|
5th Week |
Problem-solving process and tools |
|
6th Week |
Features and components of total quality management |
|
7th Week |
Total Quality Management tools and techniques |
|
8th Week |
Midterm |
|
9th Week |
Establishment of a culture of Total Quality Management in organizations |
|
10th Week |
The Importance of Pre-study with data and statistics |
|
11th Week |
Preventive approach and continuous improvement |
|
12th Week |
Preparation of the appropriate media for Total Quality Management and Conditions of Success |
|
13th Week |
Process management, Team working |
|
14th Week |
Motivation and leadership |
|
| Recommended or Required Reading | Dale, B. (1999) Managing Quality, 3rd ed, Blackwell Business |
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Questions/Answers
- Presentation
- Practice
- Problem Solving
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
30 |
| Assignment |
1 |
10 |
| Quiz |
1 |
10 |
| Total(%) |
|
50 |
| Contribution of In-term Studies to Overall Grade(%) |
|
50 |
| Contribution of Final Examination to Overall Grade(%) |
|
50 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
1 |
2 |
2 |
| Preparation for Quiz |
1 |
14 |
14 |
| Individual or group work |
14 |
13 |
182 |
| Preparation for Final exam |
1 |
25 |
25 |
| Course hours |
14 |
3 |
42 |
| Preparation for Midterm exam |
1 |
25 |
25 |
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
2 |
2 |
| Homework |
1 |
14 |
14 |
| Total Work Load | 306 |
| Total Work Load / 30 (h) | 10.2 |
| ECTS Credit of the Course | 10 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
