QUALITY MANAGEMENT SYSTEMS

SHMY240

Course Code: SHMY240
Semester: -
Theory+Practice: 2 + 0
ECTS: 3

Course Type

Elective Course

Course Level

Associate Degree

Year of Study

Semester

ECTS

Name of Lecturer(s)

Learning Outcomes

At the end of this course, the students;

Explains the concepts of quality, standards, and standardization.
Explains the importance of standards in the production and service sectors.
Describes management quality and environmental standards.
Analyzes quality management system models.
Describes process, strategic, and resource management systems.

Mode of Delivery

Face to face

Prerequisites

Recommended Optional Programme Components

None

Course Description

Student; makes the definitions of concepts related to quality, refers to the meaning and importance of quality certificates from the health field, counts the number of quality management processes, applies quality standards, fulfills the responsibility of quality control.

Course Contents

WEEK	TOPICS
1^st Week	TThe Concept of Quality
2^nd Week	Standards and Standardization
3^rd Week	The Importance of Standards in the Manufacturing and Service Sectors
4^th Week	Quality Management and Standards
5^th Week	Environmental Standards
6^th Week	Quality Management System Models
7^th Week	The Concept of Process and Its Characteristics
8^th Week	Midterm Exam
9^th Week	Classification of Processes and the Process Hierarchy
10^th Week	Basic Concepts of Strategic Management
11^th Week	Strategic Management
12^th Week	Strategic Planning
13^th Week	Strategic Quality Management
14^th Week	Resource Management System

Recommended or Required Reading

Peşkircioğlu, N. (1997). Kalite yönetiminde ISO 9000 uygulamaları. Milli Prodüktivite Merkezi Yayınları.
Sanders, D. A., Sanders, J. A. ve Johnson, R. H. (1994). ISO 9000: Nedir?, niçin?, nasıl? (G. Yenersoy, Çev.). Rota Yayınları.
Şimşek, H. (2018). Toplam kalite yönetimi: Kuram, ilkeler, uygulamalar (3. baskı). Seçkin Yayıncılık.
Top, S. (2009). Toplam kalite yönetimi bağlamında sürekli iyileştirme anlayışı. Beta Basım Yayım.
Yılmaz, M. (2003). Kalite yönetim sistemlerinin evrimi ve toplam kalite yönetiminin Banknot Matbaası Genel Müdürlüğüne uygulanabilirliği (Uzmanlık Tezi). T.C. Merkez Bankası, Ankara.

Planned Learning Activities and Teaching Methods

Lecture
Questions/Answers
Practice
Presentation

Assessment Methods and Criteria

	Quantity	Percentage (%)
Mid-term	1	50
Total(%)		50
Contribution of In-term Studies to Overall Grade(%)		50
Contribution of Final Examination to Overall Grade(%)		50
Total(%)		100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm exam	1	1	1
Preparation for Quiz
Individual or group work
Preparation for Final exam	1	40	40
Course hours	14	2	28
Preparation for Midterm exam	1	20	20
Laboratory (including preparation)
Final exam	1	1	1
Homework
Total Work Load			90
Total Work Load / 30 (h)			3
ECTS Credit of the Course			3

Language of Instruction

Turkish

Work Placement(s)

Programme Qualifications / Learning Outcomes

	LO1	LO2	LO3	LO4	LO5
K1
K2
K3	X	X	X	X	X
K4
K5	X	X	X	X	X
K6	X	X	X	X	X
K7
K8
K9	X	X	X	X	X
K10			X	X	X
K11	X	X	X	X	X
K12
K13
K14
K15	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1
K2
K3	X	X	X	X	X
K4
K5	X	X	X	X	X
K6	X	X	X	X	X
K7
K8
K9	X	X	X	X	X
K10			X	X	X
K11	X	X	X	X	X
K12
K13
K14
K15	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1
K2
K3	X	X	X	X	X
K4
K5	X	X	X	X	X
K6	X	X	X	X	X
K7
K8
K9	X	X	X	X	X
K10			X	X	X
K11	X	X	X	X	X
K12
K13
K14
K15	X	X	X	X	X

	LO1	LO2	LO3	LO4	LO5
K1
K2
K3	X	X	X	X	X
K4
K5	X	X	X	X	X
K6	X	X	X	X	X
K7
K8
K9	X	X	X	X	X
K10			X	X	X
K11	X	X	X	X	X
K12
K13
K14
K15	X	X	X	X	X