| Course Type | Elective Course |
|---|
| Course Level | Master's Degree Without Thesis |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 8 |
|---|
| Name of Lecturer(s) |
|
| Learning Outcomes |
At the end of this course, the students;
- Understand the dimensions and elements of quality and quality improvement
- Discuss the strategic role of quality and quality improvement issues and problems
- Understand the quality concept and quality control methods and techniques and statistical quality control
- Learn the new approaches in quality field such as Total Quality Management and its philosophy
- Implement the methodology of the quality management through the steps of TQM
|
| Mode of Delivery | E-Learning |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | There is no recommended optional programme component for this course. |
|---|
| Course Description | This course introduces basic concepts of quality. Managerial applications to improve the quality of healthcare process are introduced in this course. Quality management approaches, quality insurance, total quality management, statistical quality control, measurement of healthcare quality subjects are given. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
History of quality |
|
2nd Week |
Concepts for quality |
|
3rd Week |
Quality control |
|
4th Week |
Statistical quality control |
|
5th Week |
Statistical quality control tools |
|
6th Week |
Quality assurance |
|
7th Week |
Types of assurance systems |
|
8th Week |
Types of assurance systems |
|
9th Week |
System procedures |
|
10th Week |
Total quality management and the tools used |
|
11th Week |
Total quality management and the tools used |
|
12th Week |
Measurement and evaluation |
|
13th Week |
Leadership |
|
14th Week |
Teamwork |
|
15th Week |
Continuous improvement |
|
16th Week |
Continuous improvement |
|
| Recommended or Required Reading | Goetsch, David L. (2000), Quality Management: Introduction to total quality management for production, processing, and services, Prentice Hall,
Oksuz, Malhan (2005) Sağlığa Bağlı Yaşam Kalitesi: Kalitemetri, Baskent Universitesi Yayınları (3) Oksuz, Malhan (2005) "Birinci Basamak Sağlık Hizmetlerinde Kodlama Sınıflandırma" Baskent Universitesi Yayınları |
|---|
| Planned Learning Activities and Teaching Methods |
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Assignment |
1 |
20 |
| Total(%) |
|
20 |
| Contribution of In-term Studies to Overall Grade(%) |
|
20 |
| Contribution of Final Examination to Overall Grade(%) |
|
80 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
|
|
|
| Preparation for Quiz |
|
|
|
| Individual or group work |
15 |
10 |
150 |
| Preparation for Final exam |
1 |
10 |
10 |
| Course hours |
15 |
3 |
45 |
| Preparation for Midterm exam |
|
|
|
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
1 |
1 |
| Homework |
1 |
25 |
25 |
| Total Work Load | 231 |
| Total Work Load / 30 (h) | 7.7 |
| ECTS Credit of the Course | 8 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
