| Course Type | Elective Course |
|---|
| Course Level | Associate Degree |
|---|
| Year of Study | - |
|---|
| Semester | - |
|---|
| ECTS | 5 |
|---|
| Name of Lecturer(s) |
|
| Learning Outcomes |
At the end of this course, the students;
- understand the importance of social behavioral and protocol rules and regulations
- dressing up, walking and talking properly
- introducing and meeting people; behaving in the office; speaking on the phone
- appointment and written communication rules; arranging business meetings,
|
| Mode of Delivery | Face to face |
|---|
| Prerequisites | No |
|---|
| Recommended Optional Programme Components | |
|---|
| Course Description | The historical development of the rules of social behavior and protocol, the importance of knowing and applying the rules of protocol in adapting to the social life and work environment, the importance of the external appearance and the clothing, acquaintance and introduction, addressing and greeting, welcome and farewell, rules of conduct and relations with superiors, protocol on the phone, appointment protocol, written communication protocol, job interviews, meeting protocol, formal invitations, business dinners, flowers, gift giving, sending, thanking, the rules of the protocol applied in the vehicles are examined in this course. |
|---|
| Course Contents |
| WEEK |
TOPICS |
|
1st Week |
General information about the course and the evaluation methods |
|
2nd Week |
Historical development of the social behavior and protocol rules and regulations; the importance of the social behavioral rules in social and professional life; meaning and the importance of protocol for international diplomacy and employees of the government agencies and private companies |
|
3rd Week |
Importance of cleanness, proper dressing, walking and talking styles, voice tone and gestures in social and professional life |
|
4th Week |
Importance and the rules of introducing and meeting people. |
|
5th Week |
Importance and the rules of addressing and greeting people;the rules applied during welcoming and seing the official guests off |
|
6th Week |
Office behaviour, relations with the authorities |
|
7th Week |
Speaking on the telephone |
|
8th Week |
Midterm Exam |
|
9th Week |
Rules applied in making and giving appointment and in written communications |
|
10th Week |
Managing meetings |
|
11th Week |
Official and social invitations, business lunchs and dinners; protocol rules applied in the automobiles; giving and sending flowers and gifts, and thanking rules |
|
12th Week |
General rules |
|
13th Week |
Presentations |
|
14th Week |
Presentations |
|
15th Week |
Term project hand in |
|
| Recommended or Required Reading | Protokol Bilgisi (Altınöz, M., Tutar, H., Bayraktar, K.).
Sosyal Davranış Kuralları ve Protokol (Ünlütürk, A.)
Ders notları |
|---|
| Planned Learning Activities and Teaching Methods |
- Lecture
- Discussion
- Questions/Answers
- Case Study
|
|---|
| Assessment Methods and Criteria |
|
Quantity |
Percentage (%) |
| Mid-term |
1 |
40 |
| Total(%) |
|
40 |
| Contribution of In-term Studies to Overall Grade(%) |
|
40 |
| Contribution of Final Examination to Overall Grade(%) |
|
60 |
| Total(%) |
|
100 |
|
| ECTS Allocated Based on Student Workload |
| Activities |
Quantity |
Duration (Hour) |
Total Workload (Hour) |
| Midterm exam |
2 |
1 |
2 |
| Preparation for Quiz |
1 |
15 |
15 |
| Individual or group work |
1 |
30 |
30 |
| Preparation for Final exam |
1 |
40 |
40 |
| Course hours |
15 |
3 |
45 |
| Preparation for Midterm exam |
1 |
20 |
20 |
| Laboratory (including preparation) |
|
|
|
| Final exam |
1 |
1 |
1 |
| Homework |
|
|
|
| Total Work Load | 153 |
| Total Work Load / 30 (h) | 5.1 |
| ECTS Credit of the Course | 5 |
|
| Language of Instruction | Turkish |
|---|
| Work Placement(s) | No |
|---|
